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UX User Researcher

UX User Researcher

TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology (IT) and professional services to Federal and State agencies. TISTA is an Inc. 500 company, a recipient of the 2010 Top 100 Service-Disabled Veteran-Owned Businesses from Diversity Business, recognized in Washington Technology’s FAST 50 list of the fastest growing small businesses in government contracting in 2012 & 2013, recognized as the Top 25 Fastest Growing Small Technology companies by the Washington Business Journal in 2014 & 2015, and selected as the Veteran Owned Company of the Year in 2014 by the Montgomery County MD Dept. of Economic Development.

Job Description:

The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research for supporting care coordination use case, including identification of user needs and goals through onsite observation/interviewing, task and workflow modeling, journey mapping, persona development, focus group studies and more formal, in-depth testing.



  • Conduct user research both online and in the field by asking clinicians which of the 15,000 fields in Medicare claims data, and near-infinite possible aggregations and analytics on that data, would be useful in helping them improve their practice of medicine.
  • Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
  • Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
  • Determine user needs by conducting task-focused analyses.
  • Engaging with project teams to determine needs and the best way to test for those needs (working with data scientists to test proposed care coordination use cases), create test plans, run the testing (moderating), analyze results, compile reports.
  • Coordinate, conduct and moderate discovery sessions including participant recruiting/screener creation, debriefing, facilitation, statistical/qualitative/quantitative analysis, presentations (verbal and written)
  • Must be collaborative and self-motivated

Location: Rockville, MD

Equal Opportunity Statement

TISTA is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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